Return policy

We stand by our product quality and aim for your satisfaction. If you’re unhappy, we’ll resolve it promptly.

Return
Eligibility: New, unused/resalable items within 30 days of receipt.
Proof of Purchase: Required for all returns/exchanges.
Return Shipping: Paid by the customer.

How to Initiate a Return

  1. Contact customer service at shop@shoppuy.com to request a return.

  2. Ship back within 5 days (use trackable packaging) after approval.

Refunds (If Applicable)
Processed after item inspection.
Confirmation email sent once approved.
Refund timeline: Up to 7 business days (after processing).

Your satisfaction is our priority—we’re here to help!